FAQ - African Fashion International
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Frequently Asked Questions

What would you like to know about AFI?

Frequently Asked Questions

What would you like to know about AFI?

frequently asked questions (FAQs)

How much commission does AFI take?

AFI will only take the agreed commission for every sale (no monthly fee).

After a sale, when will I be paid?

Payment will only be issued 14 days from the submission of an invoice from the designer.

Can I sell my products in other retailers?

AFI requests Exclusivity for 3 months for the garments that AFI’s merchandiser and the Designer can agree on – this is however negotiable.

Who takes care of shipping of products?

Our Logistics/Delivery process uses a Drop-shipping model. When an order comes in, an alert is sent to the designer for collection. For the first 2 orders, AFI requires that garments be shipped to AFI’s premises for quality check and repackaging to the customer. After this process is completed, we will then ship items from the designer’s premises to the customer through-out the drop-shipping model.

When do i get sales reports?

AFI will send a Sales Report 7 days after an order has been received by a customer. The designer will then have to send us an invoice for payment to be completed.

How does your onboarding process work?

Once a designer has submitted the appointment contract and filled in the online onboarding form, AFI’s merchandiser will then contact them to select the garments and arrange their delivery to AFI for a product photoshoot. The delivery of the garments is to the cost of the designer. AFI covers the return cost of the garments.

Who does the product shoot and campaign shoot?

Product and campaign shoots are carried out by AFI every second week for our onboarded designers.

What is your delivery period?

All local deliveries have a 4 to 7day delivery time.

Do you guys run discount promotion?

AFI runs seasonal discount promotions – Each designer will be informed 7 to 14 days in advance if AFI is running a promotional campaign, in order to contribute discounts to their garments.

Do you guys run Marketing Campaigns?

AFI runs catalog and seasonal Digital Marketing campaigns. For each campaign that is coming, designers will be informed in advance. If a designer wishes to take part or to work with AFI in running a partnered marketing campaign, they can inform us in advance.

Will you only be selling our products online?

AFI will also be pursuing other retail opportunities. We will be doing monthly pop-up shops across the country to promote afiboutique.com and also promote offline to online engagement. Designers will be informed 14 days in advance if they wish to participate in our pop-ups.

Who does the product packaging?

When it comes to packaging, Designers can use their own packaging after the initial 2 orders. The packaging has to be white-labeled (in other words, no info on the packaging)

Does AFI determine the garment quality and sizes?

Wash care labels, size labels and designer labels are a standard requirement – The merchandiser will provide the designer with the AFI size curve.

Who takes care of complaints and returns?

Complaints as well as return logistics are managed and carried out by AFI.

Is my personal information secure?

We take your privacy and data protection seriously and in accordance with the Protection of Personal Information Act. For more information, please read our Privacy Policy in full.

How do I reset my password?

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I change or update my account details?

You can log into your account and update your personal details, like your name, email address, and password, via the ‘account details’ tab.

How do I unsubscribe from House of Nala's emails

You can unsubscribe by clicking the unsubscribe button on emails sent to you.

How can I delete my account?

You can delete your account on your personal account dashboard.

How do I sell my designs at AFI?

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How do I sell my designs at AFI?

Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

How do I sell my designs at AFI?

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How do I sell my designs at AFI?

Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

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Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

How do I sell my designs at AFI?

Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

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Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

How do I sell my designs at AFI?

Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

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Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

How do I sell my designs at AFI?

Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

Another question here

Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

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Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

How do I sell my designs at AFI?

Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

Another question here

Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

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Curabitur metus eros, consequat quis luctus at, porta id est. Vestibulum vel nunc sollicitudin, blandit augue eu, pellentesque sapien. Phasellus nec ex eu ipsum sagittis elementum. Praesent sapien sem, ornare sed finibus ut, pellentesque in quam. Sed blandit nibh.

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